Last updated: 5 October 2026
Complaints — Y-tech prototype
Tell us
Include the email address on your account and what happened. If you want a particular outcome, say so.
What we do
We acknowledge within 3 working days and aim to answer fully within 15 working days. If it will take longer, we tell you why and when to expect an answer.
What we cannot deal with
Y-tech holds no financial services authorisation, holds no customer funds and processes no real payments. The prototype uses demonstration funds only.
If your complaint concerns a real payment, card or account, it is held elsewhere and we cannot help — contact that provider.
When Y-tech operates under a licensed partner, financial complaints will follow that partner's regulated procedure and eligible complainants will be able to escalate to the Financial Ombudsman Service. We will publish that procedure here before any regulated service goes live.
Data protection complaints
If your complaint is about how we handle personal data and our answer does not satisfy you: ico.org.uk · 0303 123 1113